Account Deletion Policy

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Last Updated: 4/25/2025

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At AyaGuide, we respect your privacy and provide an easy way to delete your account and associated data. Below, we outline the steps for requesting account deletion, what data is deleted, and our data retention policies.

How to Delete Your Account

You can delete your AyaGuide account in the mobile app.

Delete Your Account via the Mobile App (Recommended)

1. Open the AyaGuide mobile app.

2. Navigate to Settings.

3. Tap on "Delete My Account".

4. Confirm your request when prompted.

5. A verification email will be sent to your registered email address.

6. Click on the confirmation link in the email to finalize your account deletion request.

7. Your account will be permanently deleted right away.

Verification Process for Account Deletion

To prevent unauthorized deletion, we require email verification before processing the request:

• A confirmation email will be sent to your registered email address.

• You must click the link in the email to verify your identity and confirm account deletion.

• If you do not confirm the deletion within 24 hours, the request will be canceled.

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What Happens After You Request Deletion?

• Once confirmed, your account will be scheduled for deletion after 7 days.

• During this period, you can cancel the deletion request by logging in.

• After the 7-day retention period, your account and all associated data will be permanently deleted.

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What Data is Deleted?

We permanently delete the following data:

• Personal Information (e.g., name, email, phone number).

• User-generated content (e.g., messages, posts, profile data).

• Account-related settings and preferences.

⚠ Once deleted, your data cannot be recovered.

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What Data May Be Retained?

Certain data may still be retained for legitimate business purposes, such as:

• App Usage History (Analytics Data):

  • We may retain anonymous and aggregated analytics data to improve app performance.

  • This data is not linked to your personal identity and cannot be deleted individually.

• Transaction Records (if applicable):

  • If you made any purchases, transaction-related data may be retained for 12 months for tax and legal compliance.

Once the retention period for these records expires, they are automatically deleted.

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How Long Does Deletion Take?

• You must verify your request via email within 24 hours.

• Once verified, your account deletion request is processed within 7 days.

• If there are legal or compliance-related retention requirements, some data may be kept for a longer period as outlined above.

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What If My Data Was Shared with Third Parties?

• If your data was shared with a third-party service (e.g., payment processing, analytics providers), we will request deletion where applicable.

• If you need further assistance with third-party data removal, contact us at aya@integratedailabs.com.

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Need Help?

If you have any questions about account deletion, please contact our support team at aya@integratedailabs.com.